Frequently Asked Questions
Where will my MDJ Jewelry be shipped from?
Maison de Jewels is located in Bangkok, Thailand. Your jewelry will be shipped via Thailand Postal service for international orders. For domestic orders, MDJ will ship via Kerry Express and other suitable delivery carriers.
How long will it take to get my MDJ Jewelry?
Please allow up to 2 business days after payment confirmation for us to process and ship your order. In the case that your chosen item(s) are on back order we will notify you once you place an order with us. Once shipped your orders will reach your door step within 2-3 business days for domestic orders. For international customers please allow up to 10 business days to recieve your order. Please note that customs cleareance may require additional delivery time.
Taxes and Duties
International orders placed on our website are subject to import duties and or fees, which are calculated upon arrival at your customs department. These duties and fee very from country to country and your order will be invoice accordingly via your customs department or shipping carrier. Please consult your local customs office for more information regarding importing silver jewelry.
What payment methods do you accept?
Currently we are accepting direct bank wire transfer, which you will be notified with all the necessary information once you place an order with us. The second method of payment is Paypal, in which you can use both Paypal credit and credit card.
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